We provide two memberships: Classic at $159/month to select any bags that retail below $4500 and $229/month for unlimited retail. You are able to update your membership tier once you have been accepted to Zero Collective.

Your membership subscription covers signs of wear due to natural aging of the piece. However, members are responsible for signs of wear resulting from negligence—including rips, tears and scuffs—and paying for the cost to clean & restore, or replace the piece.

This policy also applies to any lost or stolen items. In such cases, you will be responsible for covering the replacement cost of the bag. We will assist you by providing all the necessary documentation to support any claims you need to file with your personal insurance (home, auto, personal).

A helpful rule of thumb is to treat your Zero Collective bag as if it were your own. If it’s lost or stolen, your insurance policy would guide you through the process and we encourage you to handle the bag with care so everyone in the Collective can enjoy it.

Every item undergoes a three-step authentication process: by our in-house team, by third-party experts, and through artificial intelligence technology, ensuring every piece is authentic and meets our highest standards.

We maintain the exceptional standards of our collection through our sourcing and care process. As our pieces come from various partners, the condition of each bag depends on the style and collection. We frequently add pieces from recent collections, where members may be the first to experience a bag. However, we also provide vintage and archival pieces, which may show signs of wear. If there is a specific item you would like to inquire about, please email us at concierge@zerocollective.ca.

When a luxury piece is from a collection over 20 years old, it is typically considered a vintage item. Naturally, vintage items can develop signs of wear (or character, as we like to call it!), which depend on many different factors, including how it was worn, stored, and cared for. At Zero, we strive to build our vintage collection with highly coveted bags that encompass unique designs, expert craftsmanship, and influential era’s in fashion. When you rent a vintage bag with us, you can expect an in-style, ready-to-wear piece in excellent vintage condition.

We have partnered with a premium courier service to ensure your items are delivered at your convenience. When you're ready to return an item, place it back in our ZC box and schedule a pickup. Delivery and pickup is all included in your membership.

We advise that someone is home to receive the delivery as the items are rare, high-value items. To ensure safe arrival of your bag, we require an in-person recipient for each delivery. If no recipients are available on your scheduled delivery date, you may request a new delivery date, or pick-up your bag from one of our approved pick-up locations.

If there are bags that are currently unavailable, you can always “add to wishlist” and be notified once it’s available to rent. We make daily updates to our collection based on bags that are being returned from members, so you’ll be the first to know once an item comes back into our Collective! 

Zero Collective bags are carefully curated based on year, style, and opinions from our in-house fashion experts. If you don’t love your bag, you are free to swap after 30 days for any bag within the Collective. When selecting a bag, we encourage members to take a careful look at the dimensions to make sure the size meets your preferences.

Bags from our Collective can be reserved on a first come basis so that all of our members can browse and select. If there is a second bag you would like to reserve, you can always add an additional subscription to your membership to guarantee that you have the desired bag available exclusively for your use.

You may upgrade your membership at any time for the start of your next membership cycle. For any inquiries or requests, please reach out to us at concierge@zerocollective.ca.

As Zero offers exclusive collections and members-only pricing on bag purchases, we require a three-month commitment for all new members. Should you wish to cancel, email concierge@zerocollective.ca, and your membership will conclude once your final item is returned by the end of the current billing cycle.

Please note, if you choose to rejoin after cancellation, you will be placed on our waitlist.

At Zero Collective, our focus is on fostering loyalty through a community-driven experience. By requiring a minimum three-month commitment, we ensure that members can fully immerse themselves in exploring a wide range of luxury bags from our collection, rather than opting for a single, short-term rental.

To ensure a steady flow of trendy, in-season bags, we curate new collections of bags on a weekly basis. See something you think we should add? Feel free to let us know at concierge@zerocollective.ca.

We are proudly Canadian and based in Toronto.