When we receive your application, your name will be added to our waitlist. Once accepted, you will receive an invitation via email to complete your account and select your first bag. As we are processing high volumes of requests, we are prioritizing applications with referrals from existing members.

We provide two memberships: Classic at $159/month to select any bags that retail below $4500 and $229/month for unlimited access. You are able to update your membership tier once you have been accepted to Zero Collective.

You may upgrade your membership at the start of any membership cycle by requesting a deluxe bag. For any inquiries, please reach out to us at concierge@zerocollective.ca.

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As Zero offers exclusive collections and members-only pricing on bag purchases, we require a three-month commitment for all new members. Should you wish to cancel, email concierge@zerocollective.ca, and your membership will conclude once your final item is returned by the end of the current billing cycle.

Please note, if you choose to rejoin after cancellation, you will be placed on our waitlist.

At Zero Collective, our focus is on fostering community through a membership-driven experience. By requiring a minimum three-month commitment, we ensure that members can fully immerse themselves in exploring a wide range of luxury bags from our collection, rather than opting for a single, short-term rental.

Of course – we offer members a pause for $20/month and you have the ability to jump back into the Collective at any time and select your next bag. The $20/month will go as a credit towards your future subscription charge and your membership can be paused once a year. 

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If you would like to cancel your Zero Collective membership after your first 3 months, please email concierge@zerocollective.ca at least 3 days prior to your next month’s subscription renewal to coordinate the pick up of your bag. This way you will not be charged for the following month. If you do cancel and later want to join Zero Collective, you will be put back on the waitlist. 

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Every item undergoes a three-step authentication process: by our in-house team, by third-party experts, and through artificial intelligence technology, ensuring every piece is authentic and meets our highest standards.

We maintain the exceptional standards of our collection through our sourcing and care process. As our pieces come from various partners, the condition of each bag depends on the style and collection. We frequently add pieces from recent collections, where members may be the first to experience a bag. However, we also provide vintage and archival pieces, which may show signs of wear. If there is a specific item you would like to inquire about, please email us at concierge@zerocollective.ca.

When a luxury piece is from a collection over 20 years old, it is typically considered a vintage item. Naturally, vintage items can develop signs of wear (or character, as we like to call it!), which depend on many different factors, including how it was worn, stored, and cared for. At Zero, we strive to build our vintage collection with highly coveted bags that encompass unique designs, expert craftsmanship, and influential era’s in fashion. When you rent a vintage bag with us, you can expect an in-style, ready-to-wear piece in excellent vintage condition.

We curate new collections of bags every week based on the season, style recommendations from our team, and requests from our members. See something you think we should add? Feel free to let us know at concierge@zerocollective.ca.

Zero Collective bags are carefully curated based on season, style, and direction from our in-house fashion experts. If you don’t love your bag, you are free to swap after 30 days for any bag within the Collective. When selecting a bag, we encourage members to take a careful look at the dimensions to make sure the size meets your preferences.

We are proudly Canadian and based in Toronto.

We have partnered with a premium courier service to ensure your items are delivered securely and at your convenience. When you're ready to return an item, place it back in our Zero packaging and schedule a pickup.

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Delivery and pickup is all included in your membership.

To ensure safe arrival of your bag, we require an in-person recipient for each delivery. If no recipients are available on your scheduled delivery date, you may request a new delivery date, or pick-up your bag from one of our approved pick-up locations.

If there are bags that are currently unavailable, you can always “add to wishlist” and be notified once it’s available to rent. We make daily updates to our collection based on bags that are being returned from members, so you’ll be the first to know once an item comes back into our Collective! 

Bags from our Collective can be reserved on a first come basis so that all of our members can browse and select. If there is a second bag you would like to reserve, you can always add an additional subscription to your membership to guarantee that you have the desired bag available exclusively for your use.

For you to fully enjoy your experience, we cover wear and tear from natural aging of the bag, including minor creases and corner rubbing. Members are responsible for coverage if the bag is unable to be re-rented by other members due to major negligence, loss or theft. The best rule of thumb is to treat the bag as if it’s your own!

If you would like to give a current member a gift card, please email concierge@zerocollective.ca with the amount and member name. You may also select either a physical card to gift, or a virtual one as credit for the member’s account. 

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The gift card amount will be automatically credited towards the member’s account and they can either use it for their monthly membership or to purchase a bag from our Collective at members-only pricing. You may also customize a note that our team will arrange to be included within their next bag delivery or when the member is notified of the gift.

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Definitely, they can apply on our site with the referral name “Giftcard” and we will continue to prioritize waitlisters who are from referrals or hold gift card credits.

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If you would like to purchase a bag a loved one is borrowing as a gift, please email our team at concierge@zerocollective.ca with the member's full name and email address. We will provide details of members-only pricing and will help arrange the gift with a custom message and any other details to make the experience as beautiful as possible.