When we receive your application, your name will be added to our waitlist. Once accepted, you will receive an invitation via email to complete your account and select your first bag. As we are processing high volumes of requests, we are prioritizing applications with referrals from existing members.

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Every item undergoes a three-step authentication process: by our in-house team, by third-party experts, and through artificial intelligence technology, ensuring every piece is authentic and meets our highest standards.

We maintain the exceptional standards of our collection through our sourcing and care process. As our pieces come from various partners, the condition of each bag depends on the style and collection. We frequently add pieces from recent collections, where members may be the first to experience a bag. However, we also provide vintage and archival pieces, which may show signs of wear. If there is a specific item you would like to inquire about, please email us at concierge@zerocollective.ca.

We curate new collections of bags every week based on the season, style recommendations from our team, and requests from our members. See something you think we should add? Feel free to let us know at concierge@zerocollective.ca.

We have partnered with a premium courier service to ensure your items are delivered securely and at your convenience. When you're ready to return an item, place it back in our Zero packaging and schedule a pickup.

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Delivery and pickup is all included in your membership.

The gift card amount will be automatically credited towards the member’s account and they can either use it for their monthly membership or to purchase a bag from our Collective at members-only pricing. You may also customize a note that our team will arrange to be included within their next bag delivery or when the member is notified of the gift.

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